Terms of Service

1. This agreement

1.1 These Terms of Service (the “Terms”) are a contract between you and [LEGAL_ENTITY], business ID [BUSINESS_ID], [ADDRESS] (“Doquill”, “we”, “us”). They govern your use of the Doquill web application, the Doquill API and everything we provide through them (together, the “Service”).

1.2 Doquill is offered to businesses, organisations and professionals only. By using the Service you confirm that you are acting in the course of a trade, business, craft or profession, and not as a consumer. If you are using the Service on behalf of an organisation, you confirm that you are authorised to bind it, and “you” in these Terms means that organisation.

1.3 You accept these Terms when you do any of the following: create a workspace, accept an invitation to join a workspace, or send a request to the API using one of your workspace’s API keys. If you do not agree, do not use the Service.

1.4 These Terms incorporate our Data Processing Agreement, our Privacy Policy, the pricing shown in the Service, and the API documentation. The Data Processing Agreement takes precedence for the processing of personal data in Your Content, as defined in section 4.1. Otherwise, if documents conflict, the order is: a signed agreement, these Terms, the pricing shown in the Service, the API documentation.

2. Your account and workspace

2.1 To use the Service you need an account and at least one workspace. You must give us accurate registration and billing details and keep them up to date.

2.2 You may sign in with your email address and a one-time code we send to it, with a supported third-party identity provider such as Google, GitHub or Microsoft, or through a single sign-on provider your workspace has configured. Your relationship with that provider is governed by its own terms, and you are responsible for keeping that account secure.

2.3 A workspace has one or more members. Workspace owners can invite and remove members, change roles, manage API keys, and manage billing. When an owner subscribes to a paid plan or cancels, they do so on behalf of the whole workspace.

2.4 You are responsible for all activity that takes place in your workspace or with your API keys, whether or not you authorised it, unless it results from our breach of these Terms. Tell us promptly at support@doquill.com if you believe an account or key has been compromised.

2.5 A business is entitled to one Free workspace. Creating additional Free workspaces to obtain more renders or templates than the Free plan allows is not permitted, and we may merge or close workspaces used that way.

3. What Doquill provides

3.1 The Service lets you author document templates in HTML and CSS, keep versions of them, upload assets such as fonts and images, start from templates in our gallery, and render templates with your data into PDF, DOCX, PNG, JPEG or HTML documents through the web application or the API. Render jobs can store the resulting documents in your workspace for later download.

3.2 We improve and change the Service over time. We may add, alter or remove features, adjust limits, and change how things work. If a change materially reduces the functionality available on a paid plan, we will give you reasonable advance notice and you may cancel before it takes effect.

3.3 From time to time we may offer features labelled as beta, preview, experimental or similar. Those features may be incomplete, may change without notice and may be withdrawn at any time. They are provided without any of the commitments in these Terms that would otherwise apply to the Service.

4. Your templates, data and documents

4.1 You own your templates, sample data, uploaded assets, the data you send in render requests, and the documents the Service generates from them (together, “Your Content”). Nothing in these Terms transfers ownership of Your Content to us.

4.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and render Your Content, solely to the extent needed to provide the Service to you, to keep it secure, to support you when you ask for help, and to comply with the law. The licence ends when Your Content is deleted from the Service, except for copies we are legally required to keep.

4.3 You are responsible for Your Content. You confirm that you have all the rights, permissions and legal bases needed for it, including for any personal data it contains, and that using it in the Service does not infringe anyone’s rights or break any law.

4.4 Templates from our gallery may be used and modified freely inside the Service to build your own templates. You may not redistribute them as templates outside the Service.

4.5 How we handle Your Content:

• A synchronous render request returns the generated document in the response. We do not store the request data or the generated document.
• Documents produced by render jobs, and assets you upload, are stored in your workspace until you delete them or your workspace is deleted.
• Templates you delete, and assets you delete while a published template version still uses them, are hidden immediately and can no longer be used. They are permanently removed when your workspace is deleted.
• The data you send with a render job is deleted when the job finishes. The job’s status is kept for 30 days.
• Our render logs record which workspace, API key, template and template version were involved, and any error message. They never contain your template data or the data you send in a request.

4.6 We do not read or analyse Your Content except as needed to operate, secure or support the Service, or where the law requires us to. We do not use Your Content to train machine-learning models.

4.7 You are responsible for keeping your own copies of Your Content. Download anything you need before deleting it or asking us to delete your workspace.

5. Using the API fairly

5.1 API keys authenticate your workspace. Keep them secret. Do not embed them in client-side code, mobile applications, public repositories or anywhere else a third party could read them. Rotate a key immediately if you suspect it has been exposed.

5.2 The Service enforces rate limits, request size limits and plan limits. The current values are published in the API documentation. Requests that exceed a limit are rejected with an error that tells you why. Automated clients must honour the Retry-After header rather than retrying immediately.

5.3 You may not use the Service, and may not allow anyone else to use it, to:

• create documents that are designed to deceive, such as forged invoices, fake certificates, counterfeit tickets, false official notices or anything imitating an identity document;
• produce material for phishing, scams, spam or other unsolicited mass communication;
• store, render or distribute content that is unlawful, infringes someone’s intellectual property, or is defamatory, harassing or otherwise harmful;
• process personal data without a lawful basis, or in breach of data protection law;
• upload templates, assets or data containing malware, exploits or anything intended to interfere with the Service or its users;
• attempt to reach the public internet, other workspaces or Doquill’s internal systems from inside a render, or otherwise probe, scan or test the Service’s security or capacity without our written consent;
• circumvent plan limits, rate limits or usage counting, including by splitting usage across workspaces;
• resell, sublicense or offer the Service to third parties as a standalone product without a written agreement with us; or
• use the Service in any way that breaks applicable law, including export control and sanctions law.

5.4 If we reasonably believe you are doing any of the above, we may remove the content, suspend the affected workspace or keys, or take other proportionate action, as described in section 9.

6. Plans and payment

6.1 The Service is available on a Free plan and on paid plans. The features, limits and prices of each plan are shown in the Service. We may change the limits of the Free plan at any time with reasonable notice.

6.2 Paid plans are billed per workspace, monthly, in advance. The price covers every member of the workspace.

6.3 Payments are processed by Stripe. Your card details are entered into Stripe’s payment form and go directly to Stripe. We never receive or store your full card number or security code. Stripe’s processing of your data is governed by its own terms and privacy notice.

6.4 A paid subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from the billing settings of your workspace. Cancellation takes effect at the end of the current billing period, and you keep your paid features until then.

6.5 If a payment fails, we will notify the workspace owner and retry. If the payment is still outstanding after a grace period, we may downgrade the workspace to the Free plan. Your Content is kept, but Free plan limits apply until payment is made.

6.6 All prices exclude value added tax and any other applicable taxes, which we add to your invoice where required. If you are a business established in the European Union outside Finland, provide a valid VAT identification number so that the reverse charge mechanism can be applied. You are responsible for any taxes that apply to your use of the Service other than taxes on our income.

6.7 We may change prices. We will tell you at least 30 days before a price change takes effect on your subscription, and the new price applies from your next renewal after that date. If you do not agree, cancel before the change takes effect.

6.8 Fees are non-refundable. We do not give refunds or credits for partial billing periods, unused renders or unused features, except where mandatory law requires us to.

7. Availability, changes and support

7.1 We aim to keep the Service available at all times, but we do not guarantee any particular level of availability, and we may need to interrupt the Service for maintenance, upgrades or to respond to security incidents. Where we can, we will schedule maintenance outside European business hours and tell you in advance.

7.2 The Service does not come with a service level agreement. No service credits or other compensation are payable for downtime or degraded performance.

7.3 We provide support by email at support@doquill.com. We answer on business days in Finland and do our best to respond quickly, but we do not commit to a response time.

8. Our rights in Doquill

8.1 The Service, including its software, APIs, web application, documentation, gallery templates, designs and the Doquill name and logo, is owned by us or our licensors and protected by intellectual property law. Apart from the limited rights in these Terms, we keep all rights.

8.2 We grant you a limited, non-exclusive, non-transferable right to use the Service, for the term of these Terms, for your own document workflows and in line with these Terms.

8.3 You may not copy, modify, distribute or create derivative works of the Service; reverse engineer or attempt to extract its source code except where the law expressly allows it; or use the Service, its documentation or its output to build a competing product.

8.4 If you send us suggestions or feedback, we may use them without any obligation to you.

9. Ending things

9.1 You can stop using the Service at any time. You can cancel a paid plan as described in section 6. A workspace owner can delete the workspace in its settings; it is locked at once and can be restored by an owner for 14 days, after which it is deleted. You can delete your account in your account settings. You can also ask us to delete your workspace and account by emailing support@doquill.com from an address associated with a workspace owner.

9.2 We may suspend your access to the Service, in whole or in part, if we reasonably believe that you have breached these Terms, that your use poses a security or legal risk to us or to others, or that payment is overdue. We will tell you why and, where the situation allows it, give you the chance to fix the problem before we suspend.

9.3 We may terminate these Terms and close your workspace if you breach them and do not fix the breach within 14 days of our notice, if the breach cannot be fixed, or if we are required to by law. We may also discontinue the Service altogether, in which case we will give you at least 30 days’ notice and time to export Your Content.

9.4 When your workspace is deleted, whether by your request or by termination, we remove Your Content and account data from our active systems within 30 days. Database backups are kept for up to 31 days, so copies in backups are gone no later than 31 days after that. We keep records we are legally required to retain, such as invoices and accounting records, for as long as the law requires.

9.5 Termination does not affect fees that were already due. Sections 4.3, 8, 10 and 11, and any other provision that by its nature should survive, continue to apply after termination.

10. Warranties, liability and indemnity

10.1 The Service is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement. In particular, we do not warrant that the Service will be uninterrupted or error-free, or that documents generated by the Service will satisfy any legal, tax, accounting, accessibility or regulatory requirement. Checking that your documents are correct and compliant is your responsibility.

10.2 To the fullest extent the law allows, we are not liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business or goodwill, business interruption, or loss of data that you could have prevented by keeping your own copies, however it arises.

10.3 Our total liability to you under or in connection with these Terms, in any 12-month period, is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.

10.4 If your workspace is on the Free plan, you pay us nothing, and we accept no liability to you under or in connection with these Terms, except as set out in section 10.5.

10.5 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Finnish law, including liability for intentional misconduct or gross negligence.

10.6 You will defend and indemnify us against any third-party claim, and the resulting losses, costs and reasonable legal fees, arising from Your Content, from your use of the Service in breach of these Terms or the law, or from inaccurate billing or tax information you gave us. We will notify you of any such claim promptly and let you control the defence, provided you do not settle in a way that admits fault on our behalf without our consent.

11. Legal housekeeping

11.1 These Terms are governed by the laws of Finland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

11.2 If a dispute arises, contact us first at legal@doquill.com and we will try to resolve it together within 30 days. Disputes that cannot be resolved that way are settled in the District Court of Helsinki, Finland, unless mandatory law provides otherwise.

11.3 We may update these Terms. If a change materially affects your rights or obligations, we will give you at least 30 days’ notice by email to the workspace owner or through the Service before it takes effect. If you continue to use the Service after that date, you accept the updated Terms. If you do not accept them, cancel your subscription and stop using the Service before the change takes effect. Changes that are required by law or that do not reduce your rights may take effect immediately.

11.4 We send notices to the email address of your workspace owner. You send notices to us at legal@doquill.com.

11.5 You may not assign or transfer these Terms without our written consent. We may assign them to a successor in a merger, acquisition or sale of the business, and will tell you if we do.

11.6 Neither of us is liable for a failure or delay caused by events beyond our reasonable control, such as network or infrastructure failures at a provider, natural disasters, war, strikes or government action. Payment obligations are not excused by this section.

11.7 You must comply with export control and sanctions laws that apply to you, including those of the European Union, Finland, the United Kingdom and the United States, and you confirm that you are not a person or entity with whom we are prohibited from doing business.

11.8 If any part of these Terms is found unenforceable, the rest remains in effect and the unenforceable part is replaced with an enforceable one that comes as close as possible to the original intent. Our failure to enforce a provision is not a waiver of it.

11.9 These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Service and replace any earlier agreements or understandings.

12. Contact

[LEGAL_ENTITY], business ID [BUSINESS_ID], [ADDRESS].

• Legal notices: legal@doquill.com
• Support: support@doquill.com
• Privacy: privacy@doquill.com